Customer Service

Customer Service

We deliver dedicated customer service for global PP fiber purchasers. Our multilingual team quickly responds to inquiries, quotation requests and sample applications. We track order status actively and provide document support, solving export related issues timely throughout the whole cooperation cycle.

Jiangsu Botao New Material Co Ltd
24h
Response

Get in Touch

Multiple channels designed for your convenience

Phone & Hotline

+8618112911328

Mon-Fri 8:30-18:00 (CST)

Email

sales1@liwei-chem.com

Reply within 24 hours

Live Chat

Available 24/7

Instant online assistance

WhatsApp

+8618112911328

Quick mobile messaging

How We Serve You

A streamlined process designed around your needs
01

Inquiry & Consultation

Reach out via phone, email, or live chat. Our team responds within 24 hours with tailored product and technical guidance.

02

Technical Resolution

Our specialists analyze your needs and provide comprehensive solutions including product specifications and application support.

03

Ongoing Care

Continuous after-sales support including sample tracking, quality documentation, and proactive follow-up on every order.

Jiangsu Botao New Material Co Ltd

We Are Here to Help

We are here to help international buyers solve problems in PP fiber procurement. Whether you need sample testing, specification adjustment, technical consultation or logistics advice for staple fiber and filament yarn, our team stands ready. We offer practical support and smooth communication for your industrial textile projects.

Email
sales1@liwei-chem.com
Hotline
+8618112911328